Subscription Terms

Last updated: 18 October 2026

These Subscription Terms apply when you subscribe to UpScale Project Management's client-side project management services on a monthly subscription, whether online through our checkout or through a payment link we send you. Please read them before you subscribe. By completing checkout you agree to them.

1. Who we are

Yaxley Studio Pty Ltd (ABN 51 621 604 519), trading as UpScale Project Management (“UpScale”, “we”, “us”). You are the person or organisation named at checkout (“you”). If we have both signed a written fee proposal for your project, that proposal and its conditions of engagement apply instead of these terms.

2. Starting your subscription

  1. Your subscription starts when your first monthly payment is received. We then contact you to arrange a kick-off call and confirm in writing the project, the scope of services for your plan and who your contacts are.
  2. If, before any work starts, we find that the project is not one we can properly serve (for example, it is outside the project value range of your plan or outside our service area), we will tell you and refund your first payment in full.

3. Plans and fees

  • Growth: A$7,990 per month, excluding GST, for projects valued from A$3 million to A$9 million.
  • Scale: A$10,990 per month, excluding GST, for projects valued at A$9 million or more.
  1. GST is added to each payment. You receive a tax invoice for every payment.
  2. Fees are charged monthly in advance, on the same day each month as your first payment, to the card or account you provide at checkout. Payments are processed by Stripe.
  3. If your project's value or scope changes so that a different plan fits better, we will agree the change with you in writing before it applies.
  4. We will give you at least 30 days' notice by email before any change to your monthly fee. You can cancel before it takes effect.

4. What is included

  1. Your subscription covers the services listed for your plan and confirmed in writing at kick-off.
  2. Any additional or varied services, and any services during a defects liability period after the subscription ends, are agreed with you in writing, including the fee, before we start them.

5. Pausing

You can pause your subscription at any time by emailing us. No further payments are taken while it is paused. The unused days of the month you have paid for are credited when the services resume.

6. Cancelling at any time

  1. There is no minimum term and no lock-in. You can cancel at any time by emailing noel@upscalepm.com.au or through the billing link in your payment receipt.
  2. When you cancel, no further payments are taken and we promptly hand over all work in progress. Unless you ask us to stop straight away, we continue the services to the end of the month you have already paid for.
  3. Fees already paid for the current month are not refunded, except as set out in clauses 2.2 and 7.3 or where the law requires.

7. Ending the subscription for other reasons

  1. Either of us may end the subscription by giving the other 7 days' written notice.
  2. Either of us may end it if the other does not remedy a breach of these terms within 7 days of being told about it in writing, or immediately if the other becomes insolvent.
  3. If we end the subscription under clause 7.1, we continue the services to the end of the month you have paid for or, if you prefer, refund the unused part of that month.
  4. Ending the subscription does not affect rights or payments that were already due.

8. Payments that fail

If a payment fails, Stripe will try again and we will contact you. We may suspend the services until the payment is made.

9. Our obligations

We will perform the services competently, professionally and with due care and skill, to the standard reasonably expected of a professional consultant doing similar work, and in line with the laws that apply to them. Our personnel will hold the qualifications and experience the services need.

10. Your obligations

  1. You will give us the information, inputs and decisions we reasonably need, promptly. We may rely on what you give us without verifying it.
  2. Any site you ask us to attend must comply with work health and safety laws, and you will arrange any inductions our personnel need before attending.

11. Liability

  1. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
  2. The services are for your use. We are not liable to third parties who use or rely on them. We do not guarantee any particular outcome from your project.
  3. To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, including loss of profit, revenue or use, or business interruption.
  4. To the extent the law allows, where our liability cannot be excluded it is limited to supplying the services again or paying the cost of having them supplied again, and our total liability is limited to the fees you have paid us under your subscription.
  5. We maintain the insurances that the law and prudent practice require for our services.

12. Intellectual property

We own the intellectual property in the work we create in providing the services. Once you have paid for it, you have a non-exclusive, royalty-free licence to use that work for your project.

13. Confidentiality and privacy

Each of us will keep the other's confidential information confidential and use it only for the subscription, unless the law requires otherwise. We handle personal information in line with our Privacy Policy.

14. Disputes

If a dispute arises, we will first try to resolve it by negotiation. If it is not resolved within 30 days, either of us may refer it to mediation under the Resolution Institute's rules, with each of us paying our own costs and sharing the mediator's costs equally. This does not stop either of us seeking urgent relief from a court.

15. General

  1. These terms are governed by the laws of New South Wales, and we both submit to the non-exclusive jurisdiction of its courts.
  2. Nothing in these terms makes either of us the employee, agent or partner of the other.
  3. If we update these terms, the version in force when you subscribed continues to apply until we give you 30 days' notice of the change by email.

16. Contact

UpScale Project Management, Yaxley Studio Pty Ltd
Email: noel@upscalepm.com.au
Phone: 02 9090 4480